What is your returns policy?
Customer Satisfaction Guarantee: We want you to love our products! If for any reason you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns:
- ● You can return items within 7 days of receiving your order.
- ● As we are a food brand, products must be unopened and in their original packaging.
- ● Perishable items (snacks & beverages) cannot be returned once opened due to health and safety regulations.
Process for Returns:
Contact Us: Reach out to our customer support team at info@mixxo.in or call us at 9600096000 to initiate a return.
- 1. Return Instructions: We will provide you with instructions on how to return your items.
- 2. Shipping the Return: Please send the items back to us using a trackable shipping method. You’ll be responsible for the return shipping costs.
Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges: If you prefer to exchange an item for a different flavor or product, please contact us for guidance.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days, and we’ll arrange for a replacement or refund at no additional cost.
Non-Returnable Items: Please note that certain items, such as opened sachets or promotional items, are non-returnable.
Cancellations
Mixxo believes in helping its customers as far as possible and therefore, has a liberal cancellation policy. Under this policy, cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website. Once the shipment has been dispatched, it cannot be canceled. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.